The business messaging desk for Australian 04s.
The business number the whole team can answer.
A real 04 in a shared inbox — cases the desk can own, photos that land in the thread, inbound voice on the same number, and a BE AI agent that can draft or send on the same number.
True MMS on the business 04 — photos in the same shared inbox as your texts. Few platforms do this properly.
- 04
- Australian service number
- 2-way
- SMS, MMS & inbound voice
- 1 month
- Minimum term
Jordan Lee
0412 xxx 887
11:42
Ready to send or edit
Product preview — stylised from the portal chrome, not a live screenshot
Businesses on BE Messaging
- SupplyDash
- Matthew’s Liquor
The problem
Texts on personal phones. Broadcast tools with no queue. Chatbots that invent.
Personal phones
Customer texts land on whoever’s phone answered last. History walks out when staff do.
Blast logs, not a desk
Credit packs send outbound fine. They don’t give you an unassigned queue, cases, or a shared thread.
Chatbots without a leash
Draft-for-review, business hours, and cases exist because a person still owns the conversation.
In the product
Number + inbox + case + true MMS + inbound voice + BE AI agent
We are not competing on ¢ per SMS. The work is the operations layer around a real business 04 — true MMS in the shared inbox, inbound voice on the same number, number porting, cases, campaigns, surveys, collaterals, API/MCP, and a BE AI agent. A full messaging desk, not another credit pack with a chat tab.
Inbox
Shared conversation list on the company service number — live updates, search, drafts, signatures, mark-read, and thread summarise. The desk works one queue instead of personal phones.
Cases
Open, unassigned, mine, closed. A human reply takes the case; notes stay on the thread. Queue-first so ownership is visible work, not a Slack-style assign sticker.
MMS
True MMS on the business number. Photos land in the shared inbox on the company 04, so quotes and damage pics stay with the thread — not a staff phone.
Inbound voice
Receive voice calls on the same business 04.
Number porting
Port your existing number onto BE Messaging.
BE AI agent
A guarded helper on the same 04 — draft-for-review or auto-send, business hours, rate limits, and off-hours catch-up. A person still owns the case.
Campaigns
One-off schedule in the company timezone. Binary Elements is an ACMA Certified Telco and Sender ID Agent — we help you register, then Campaigns send from that ID. Replies become inbox conversations, so a blast still ends in a thread the desk can answer.
Sender ID
Binary Elements is an ACMA Certified Telco and Sender ID Agent — we help you register your alphanumeric Sender ID. Send Campaigns from that ID. Conversations stay on your business 04.
Surveys
SMS invitation, hosted form, quiet hours, cooldown, results, and a completion webhook — ask on the number without turning SMS into a keyword maze.
Collaterals
Company library of images and files. Attach from the inbox so the whole desk sends the same current collateral into the conversation.
Shopify
Connect Shopify · order texts on the case · abandoned cart · Campaigns to segments · survey after purchase.
API / MCP
REST at /api/v1, scoped keys, HMAC webhooks, and MCP. Full docs after you sign in — software can sit in the same inbox as the team.
A morning on the desk
Inbound → case → reply → close
- Step 1
Inbound arrives
A customer texts the company 04. It lands in the shared inbox with live update.
- Step 2
Case in unassigned
If cases are on for that number, the desk sees an open case in the queue — not buried in a sent log.
- Step 3
Person or BE AI agent
A teammate claims it by replying, or the BE AI agent drafts (or auto-sends) within the number’s rules.
- Step 4
Close with an outcome
Resolved, no reply needed, wrong number, spam. History stays with the company.
MMS
True MMS on the business 04
Inbound media lands in the shared inbox on the company 04 — quotes, damage photos, and receipts stay on the thread the desk already uses. More on MMS.
Telstra Desktop Messaging
Ends 9 November 2026. Bring the number and the inbox across.
No one-click importer in this product — the offer is a shared inbox on your business 04, month-to-month.
Who it’s for
Ops, practice managers, trade office, wholesale counter
Not performance marketers shopping ¢ per SMS.
Trade & field
Stop quoting and job updates living on someone’s personal phone.
Clinics & practices
One number the front desk owns — with cases when volume spikes.
Wholesale & counter
Photos of stock and paperwork in the thread, not a link farm.
Ops desk
API, webhooks, and MCP when the inbox has to sit next to your systems.
Commercial
Estimate a monthly price
Set how many numbers you run, campaign SMS, and MMS overage. The estimate is indicative (ex-GST) — start a trial from it, or email us for inbound voice, BE AI agent, and anything the configurator does not cover.
Month-to-month. Minimum term: 1 month. Indicative (ex-GST).
Indicative (ex-GST)
$79 / mo
Starter Desk · 1 number at $79 each
- Desk fee
- $79
- Campaign / overage SMS 0 @ 6.0¢
- $0
- MMS overage 0 @ 25¢
- $0
- Extra users 0 beyond 15 included
- $0
- Monthly total
- $79
Included bundle
1,500 SMS (1 × 1,500) · 150 MMS (1 × 150)
Conversational traffic on the thread — not campaign blasts. Campaigns and anything over the bundle are metered at 6.0¢ SMS under 5,000, 5.0¢ from 5,000, and 4.5¢ from 50,000. MMS overage is 25¢.
Beyond the included conversational bundle — this estimate uses 6.0¢ (6.0¢ under 5,000, 5.0¢ from 5,000, 4.5¢ from 50,000).
Beyond 150 MMS included per number.
15 included per company, then $10 / extra user / mo.
The trial starts with one number. This estimate is a planning figure, not a billed plan.
Need inbound voice, BE AI agent, number porting, or a volume quote?